Samsung cancels Galaxy Fold pre-orders

The Galaxy Fold will be launched very soon, however those os you who made pre-orders may have had a rude awakening this morning with your pre-orders cancelled by the company.

Folks who had made pre-orders for the foldable device earlier this year received an email this morning from Samsung letting them know that their pre-orders, have been canceled. Why? A ‘rethinking of the customer experience’.

From the Source:

“Ensuring that you have the best possible experience with this revolutionary new technology is our top priority. We are taking the time to rethink the entire customer experience – from purchase to unboxing, to post-purchase service – so in the meantime, we have, regrettably, decided to cancel your existing pre-order. While not an easy decision to make, we believe this is the right thing to do.”

So if you’re still up for Samsung’s Customer experience, you’ll need to place orders once again when the Galaxy Fold launches in the United States later in September. Samsung is planning to launch the Galaxy Fold in South Korea on Friday, September 6, but the U.S. rollout is being delayed.

The new ordering process will include Samsung’s “Galaxy Fold Premier Service,” which offers customers “direct access” to Samsung experts and an optional one-on-one onboarding session that walks users through the Galaxy Fold features.

It’s not all woe and sadness though, as pre-order customers who had their orders canceled will receive a $250 Samsung credit that’s redeemable for anything on the Samsung.com website.

The Galaxy Fold is Samsung’s first foldable device, and will be launching after pretty significant problems when the device was given out to media before the previous launch date. It’s priced starting at $1,980.