Posts tagged: Replacement program

Apple replacing sleep/wake buttons on some iPhone 5 models!

 

 

Has the sleep/wake button on your iPhone 5 stopped working? Thought it was a lost cause? There might be some hope yet!

 

Apple has released a statement to The Loop regarding a recall of some iPhone 5 models because of broken sleep/wake buttons, which means if you are one of the device owners affected- you could get it replaced for free.

 

Here’s the lowdown-

 

You’ll need to enter your iPhone’s serial number here to see if your device is one of those affected by the recall.

 

If your phone is affected and you want to get it fixed for free ( duh) you can bring it to any Apple Retail Store or Apple Authorized Service provider. Your device will have to be sent away to an Apple repair centre to be fixed, however it is believed that for the interim some Apple stores are lending customers iPhone 5 16Gb models. You can also mail your device directly to the repair centre if you’d like.

 

According to Apple your device will take 4-6 days from the time it is received until it is returned to you, and all customers should back up all their data and erase all content and setting before sending it in to get fixed. All devices that receive a new sleep/wake button will be updated to iOS 7.

 

If you’ve got an iPhone 5 that is affected by this recall and you’ve already paid for an out-of-warranty replacement, you should contact an Apple customer service rep to ask for a refund.

 

This recall and placement program will be effective for 2 years after the initial retail purchase of your device.

 

According to some reports there are stores that are offering customers affected by the recall  a $350 upgrade credit for a new device, but you must specifically ask for it, your phone must be in perfect condition other than the sleep/wake button, and it’s of course not guaranteed.

 

By the way, why doesn’t Apple have a cooler name for that button? Writing sleep/wake button over and over has cemented the fact that it’s a pretty stupid name. It should be called, like, the enforcer button or something. Just saying, Apple.

 

Good luck Guys! Let us know how you go if this recall applies to you!

 

 

 

Image courtesy of Techcrunch