Facetime Facepalm

Since April 16th people who have devices running iOS 6 have been experiencing difficulty using FaceTime. Apple changed their troubleshooting page to advise updating devices to the latest operating system, but it was thought that the issue would be fixed after a short period of time.

Unfortunately kids, it appears we are just not that lucky. Apple today released a new support document advising that the problems people are experiencing with FaceTime are due directly to a bug which has resulted from an expired device certificate.

No good.

If you are on of those people experiencing the problem, then the only way you can use FaceTime is to update your operating system to the latest version that your device is capable of running.

If your device is capable of running iOS 7 it must be upgraded to iOS 7.0.4 or later, however if your device is incapable of running iOS 7 ( like the iPhone 3GS), you must upgrade to iOS 6.1.6.

Here it is direct from the sauce:

“If you started to have issues making or receiving FaceTime calls after April 16, 2014, your device or your friend’s device may have encountered a bug resulting from a device certificate that expired on that date. Updating both devices to the latest software will resolve this issue.

If you’re using iOS 7.0.4 or later or iOS 6.1.6, this issue doesn’t affect you.

If you’re using these versions of OS X or FaceTime for Mac, this issue doesn’t affect you:

– OS X Mavericks v10.9.2 or later
– OS X Mountain Lion v10.8 with the latest security updates
– OS X Lion v10.7 with the latest security updates
– FaceTime for Mac version 1.0.5 or later for Mac OS X v10.6

While FaceTime does work with iOS 6.1.6, that particular update is not available to recent devices that are able to run iOS 7, which means iOS 6 users with newer devices who wish to access FaceTime must upgrade to iOS 7.”

So… Happy upgrading? We guess? For reals though, it actually is a pretty nice iOS, even though the changes might look a bit scary. Check out our iOS 7 article here. You knew you had to do it eventually, right?  Right? … FaceTime Shots Anyone?